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N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights

New HampshirestatuteNew Hampshire Department of Health and Human Services (statute enacted by NH General Court; enforced under He-P 809)

What this rule requires your agency to do

  • 1The provider must treat each client with consideration, respect, and full recognition of the client's dignity and individuality, and deliver care without discrimination based on race, color, national origin, religion, sex, gender identity, disability, or age. (RSA 151:21-b, II(a)-(b))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 2The provider must honor the client's right to refuse treatment within the confines of the law and obtain consent before involving the client in research. (RSA 151:21-b, II(e))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 3The provider must protect the client from emotional, psychological, sexual, and physical abuse and from exploitation, and must not use chemical or physical restraints except as authorized by a physician. (RSA 151:21-b, II(g)-(h))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 4The provider must inform the client in advance of the charges for services and the client's expected payment responsibility. (RSA 151:21-b, II(j))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 5The provider must maintain the confidentiality of client records and provide the client a copy of such records upon request. (RSA 151:21-b, II(i))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 6The provider must allow the client to participate in developing and revising the plan of care and give the client advance notice of changes to the care plan. (RSA 151:21-b, II(c))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 7The provider must furnish each client with a written statement of the client's rights in advance of or during the initial evaluation visit, communicated in a language and manner the client can understand. (RSA 151:21-b, I)(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)
  • 8The provider must permit the client to voice grievances and suggest changes in service or staff without fear of restraint, discrimination, or reprisal. (RSA 151:21-b, II(f))(N.H. Rev. Stat. Ann. (RSA) 151:21-b - Home Care Clients' Bill of Rights)

Applies to: home care / home health / personal care services delivered in the client's home

RSA 151:21-b establishes the Home Care Clients' Bill of Rights that New Hampshire home care/home health providers must furnish to and honor for every client. It is incorporated by reference into the licensing rules (N.H. Admin. Code He-P 809.14(b)(1) and 809.14(n)(3)), which require licensees to comply with and post the Bill of Rights. It enumerates rights to dignity, non-discrimination, participation in the care plan, refusal of treatment, grievances without reprisal, freedom from abuse and restraints, confidentiality of records, and advance notice of charges.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.