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NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS

New MexicoregulationNew Mexico Health Care Authority· effective 2024-07-01

What this rule requires your agency to do

  • 1The agency shall inform the individual of the New Mexico home health agency hotline number (1-800-752-8649), its hours, and its purpose (J).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 2The agency shall fully inform the individual, orally and in writing, of all charges for services and any changes in those charges (I).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 3The agency shall fully inform the individual, in writing, of the patient/client's rights pursuant to these regulations (L).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 4The agency shall fully inform the individual regarding advance directives, including agency policies and applicable state law, prior to care being given (K).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 5The agency shall protect and promote the rights of each individual under its care, including all rights enumerated in this section.(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 6The agency shall permit the individual to voice grievances without discrimination or reprisal and shall maintain confidentiality of medical care and patient/client records (F, G).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 7The agency shall fully inform the individual in advance about the care and treatment to be provided and of any changes that may affect the individual's well-being (A, C).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)
  • 8The agency shall not mingle a patient/client's money, valuables, or property with that of the licensee, staff, or management, and shall keep the individual free from abuse, neglect, and exploitation (E).(NMAC 8.370.22.32 — PATIENT/CLIENT RIGHTS)

Applies to: personal care

Requires home health agencies to protect and promote the rights of each individual under their care, including rights to informed consent, to refuse treatment, to participate in care planning, to be treated with dignity and free from abuse, to voice grievances, to confidentiality, and to be informed of charges. Agencies must also inform patients of the New Mexico home health agency hotline and of advance directive rights, and must provide written notice of patient/client rights. Framework topic: Patient/Client Rights.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.