Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4)

What this rule requires your agency to do

• 1The manager or designee must conduct a client satisfaction review every 76 to 104 days, documented in writing and signed/dated.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 2To operate a personal services agency a person must obtain a license from the state health commissioner (each parent PSA obtains a separate license; application requires a state form and a $250 fee); a PSA license may not be transferred or assigned, and upon sale/CHOW the new owner must obtain a license before operating.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 3The agency must evaluate and document the competency of each employee/agent for each attendant care services task before the employee performs the task without direct agency supervision (including lift services).(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 4The PSA's manager or designee must prepare a written, dated, and signed service plan before providing services, listing types and schedule of services; the client must sign and date the plan not later than 14 days after services begin and 14 days after any permanent change.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 5The PSA must document evidence of compliance and services provided, maintained or electronically accessible at a PSA office in Indiana for not less than 7 years.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 6An employee or agent with direct client contact must complete a TB test in the same manner required for licensed home health agency employees.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 7The PSA must provide the client (or personal representative) a written statement of client rights not more than 7 days after providing services, including the specified rights and complaint contact information.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))
• 8A PSA providing lift services must carry liability insurance covering lift services and must train each employee/agent on general lift-operation standards and on specific instructions at the client's location.(Personal Services Agency License Requirements (IDOH-HCBC/PSA-1; IC 16-27-4))