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Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10)

New Yorksub_regulatoryNew York State Department of Health, Division of Home and Community Based Services· effective 2020-10-13

What this rule requires your agency to do

  • 1Personal care aides must complete a 3-hour semi-annual in-service education requirement as set forth in 18 NYCRR 505.14(e)(2)(ii).(Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10))
  • 2Postponed onsite supervisory (direct observation) assessments of aides must be completed by the appropriate professional no later than 60 days after the expiration of the public health emergency.(Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10))
  • 3Online in-service training must be pertinent to the aide's job responsibilities.(Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10))
  • 4Online in-services may be used only if conducted under the supervision of an RN, include an opportunity for questions and answers, and include an evaluation that validates that learning took place.(Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10))
  • 5Home health aides must complete a 12-hour annual in-service education requirement as set forth in 10 NYCRR 763.13(l), 766.11(i), and 794.3(k)(1).(Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10))
  • 6The agency must document remote in-service training in the agency's personnel files and make this documentation available upon request for surveillance purposes.(Home Care and Hospice Guidance Pertaining to In-Service, Orientation, and Supervision Requirements (DAL DHCBS 20-10))

Applies to: personal care

DOH guidance clarifying how home care agencies must meet aide in-service, orientation, and RN supervision requirements during the COVID-19 emergency, including permitted remote methods and documentation standards.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.