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Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024)

New HampshiresubregulatoryNew Hampshire Department of Health and Human Services

What this rule requires your agency to do

  • 1Providers who choose to use a Third Party Vendor for EVV are required to work with the Third Party vendor and complete and submit a separate third-party Attestation Form (THIRD PARTY VENDORS, page 23).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 2All providers must enter their workers' profiles in AuthentiCare, including providers using an alternate EVV solution (UPLOADING WORKERS, page 7).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 3Providers must bill through an EVV solution (AuthentiCare or their third-party) beginning with Date of Service 3/18 (MANAGED CARE ORGANIZATIONS (MCO), page 21).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 4EVV is mandatory for the services posted on the website, and providers are to review the list of services periodically (GENERAL QUESTIONS, page 2).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 5Provider administrators need to review and address claims before submission (CLAIMS APPROVAL/SUBMISSIONS, page 18).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 6The direct support professional will have to check in and check out, before and after each visit for each client; the requirement is per individual visit, not per shift or day's schedule (CHECK IN AND CHECK OUT, page 10).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 7All providers need to complete a Declaration Form (NH EVV System Declaration form) (THIRD PARTY VENDORS, page 23).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))
  • 8All EVV claims will go through AuthentiCare; all visits must be verified (confirmed for billing) before they are submitted for payment (CLAIMS APPROVAL/SUBMISSIONS, pages 15).(Electronic Visit Verification Frequently Asked Questions (July 23, 2024; replaces May 28, 2024))

Applies to: NH Medicaid home care / personal care / home health providers, provider administrators, workers, and third-party EVV vendors subject to EVV

Comprehensive NH DHHS FAQ (31 pages) answering provider questions on the AuthentiCare EVV system, covering training, worker uploads, the mobile app and IVR, check in/check out, live-in care, claims submission and edits, MCOs, third-party vendors, authorizations, EVV-required services, and rounding rules.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.