Electronic Visit Verification (EVV)

What this rule requires your agency to do

• 1EVV for personal care and supportive home care services is required (hard launch effective May 1, 2023).(Electronic Visit Verification (EVV))
• 2The EVV system must capture six key pieces of information for each visit: who receives the service, who provides the service, what service is provided, where the service is provided, the date of service, and the time the service begins and ends.(Electronic Visit Verification (EVV))
• 3Workers must check in at the beginning and check out at the end of each visit using a smart phone or tablet, small digital device, or landline telephone.(Electronic Visit Verification (EVV))
• 4EVV for personal care service code 99509 (home visit for assistance with activities of daily living and personal care) is required (hard launch effective October 1, 2024).(Electronic Visit Verification (EVV))
• 5Fee-for-service providers must follow current EVV policy as published in the BadgerCare Plus and Medicaid program area of the ForwardHealth Online Handbook.(Electronic Visit Verification (EVV))
• 6EVV for home health care services (codes including 92507, 97139, 97799, 99504, 99600, S9123, S9124, T1001, T1021, T1502) is required (hard launch effective October 1, 2024).(Electronic Visit Verification (EVV))
• 7During a qualifying EVV system outage, providers must follow the Power Outage and Electronic Visit Verification System Outage Policy (Online Handbook topic #22860) to ensure claims are paid.(Electronic Visit Verification (EVV))
• 8Personal care and supportive home care services (PCS) under Medicaid/BadgerCare Plus fee-for-service, HMOs, Family Care, Family Care Partnership, and IRIS are required to use an EVV system.(Electronic Visit Verification (EVV))