26 TAC 558.282 — Client Conduct and Responsibility and Client Rights

What this rule requires your agency to do

• 1Ensure clients are treated with consideration/respect, kept free from abuse/neglect/exploitation by employees, volunteers, or contractors, given confidential treatment of records, and able to voice grievances without discrimination or reprisal (subsec. (f)(5)-(8)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 2Adopt and enforce a written policy governing client conduct/responsibility and client rights that includes a grievance mechanism the client can use without fear of reprisal, and protect and promote the rights of all clients (subsec. (a)-(b)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 3Provide assistance in understanding and exercising client rights and maintain documentation showing compliance and the client's demonstrated understanding of those rights (subsec. (f)(3)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 4Honor the client's rights to participate in care/treatment planning, be advised in advance of changes, refuse care and services, and be informed before care of expected payment sources (subsec. (f)(2)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 5In advance of furnishing care, or during the initial evaluation visit before treatment, provide the client or legal representative written notice of all client conduct/responsibility and client rights policies (subsec. (e)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 6At admission, give each client a written statement that a complaint may be directed to HHSC Complaint and Incident Intake (P.O. Box 149030, Austin, TX 78714-9030; 1-800-458-9858), and if it states complaints may go to the administrator, include the agency's complaint review/resolution time frame (subsec. (d)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 7Inform the client in advance about the care, plan of care, expected outcomes, barriers, and changes, and obtain signed/marked written informed consent from the client or legal representative for every client (subsec. (f)(1)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)
• 8Comply with Texas Human Resources Code Chapter 102 for any client 60 years of age or older (subsec. (c)).(26 TAC 558.282 — Client Conduct and Responsibility and Client Rights)