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Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services

WashingtonregulationWashington State Department of Health (DOH)· effective 2018-04-06

What this rule requires your agency to do

  • 1The agency must ensure the supervisor of direct care services conducts and documents client contact by phone or visit every six months to evaluate compliance with the plan of care and to assess client satisfaction with care. (WAC 246-335-445)(Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services)
  • 2The agency must ensure the supervisor provides supervision of all client care provided by personnel and volunteers. (WAC 246-335-445)(Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services)
  • 3The agency must ensure the supervisor of direct care services (or alternate) completes a minimum of ten hours of training annually, including training on supervisory responsibilities during a natural disaster, man-made incident, or public health emergency. (WAC 246-335-445)(Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services)
  • 4The agency must ensure the supervisor or designee is available during all hours of client care. (WAC 246-335-445)(Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services)
  • 5The agency must ensure each home care agency worker reviews the plan of care prior to providing home care services. (WAC 246-335-445)(Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services)
  • 6The agency must employ a supervisor of direct care services and designate a similarly qualified alternate to act in the supervisor's absence. (WAC 246-335-445)(Wash. Admin. Code (WAC) 246-335-445 - Supervision of home care services)

Applies to: home care / personal care

WAC 246-335-445 governs supervision of home care services by a Washington-licensed in-home services agency. It requires the agency to employ a supervisor of direct care services (with a qualified alternate), ensure ongoing supervision of all client care, verify each worker reviews the plan of care before providing services, keep a supervisor available during all hours of client care, and conduct and document client contact every six months to evaluate compliance with the plan of care and client satisfaction.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.