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10-144 C.M.R. Ch. 129, Section 5(D) - Personal Care Agency Licensing Rule: Supervision

MaineregulationMaine Department of Health and Human Services, Division of Licensing and Certification· effective 2024-05-22

What this rule requires your agency to do

  • 1The agency must complete an annual performance review for each employee, based on the employee's date of hire, and maintain the evaluation in the employee's personnel record. (10-144 C.M.R. ch. 129, § 5(D))(10-144 C.M.R. Ch. 129, Section 5(D) - Personal Care Agency Licensing Rule: Supervision)
  • 2The agency's supervisor must conduct and document an interview with the client and/or legal representative regarding satisfaction with the services provided and whether the service plan is being followed. (10-144 C.M.R. ch. 129, § 5(D))(10-144 C.M.R. Ch. 129, Section 5(D) - Personal Care Agency Licensing Rule: Supervision)
  • 3The agency must ensure each supervisory visit is documented and includes observations of the services provided, identification of any competency issues, and action plans for resolving those issues. (10-144 C.M.R. ch. 129, § 5(D))(10-144 C.M.R. Ch. 129, Section 5(D) - Personal Care Agency Licensing Rule: Supervision)
  • 4The agency's supervisor must provide on-site supervision at least once every 30 days to each employee assigned direct care duties during the first three months of that employee's employment. (10-144 C.M.R. ch. 129, § 5(D))(10-144 C.M.R. Ch. 129, Section 5(D) - Personal Care Agency Licensing Rule: Supervision)
  • 5The agency must designate supervisors who each hold a license in good standing as an LPN or RN, have completed the Department-approved personal care services course plus one year of personal care experience, are registered as a CNA, or have a combination of at least five years of education and/or experience in a related field. (10-144 C.M.R. ch. 129, § 5(D))(10-144 C.M.R. Ch. 129, Section 5(D) - Personal Care Agency Licensing Rule: Supervision)

Applies to: personal care

Maine's Personal Care Agency Licensing Rule (10-144 C.M.R. ch. 129) requires each PCA to designate qualified supervisors and to provide documented on-site supervision of direct-care employees, including observation of services, competency assessment, and client-satisfaction interviews. Section 5(D) sets supervisor qualifications, on-site supervision frequency (at least every 30 days during the first three months of employment), the required content of supervisory visits, and an annual performance review.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.