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Rule 173-39-02.11 | ODA provider certification: personal care

OhioregulationOhio Department of Aging (ODA)· effective 2024-07-01

What this rule requires your agency to do

  • 1Before allowing a PCA direct in-person contact with an individual, the provider must ensure the PCA completed orientation addressing provider expectations, ethics, personnel policies, incident-reporting, emergency procedures, and infection control.(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 2The provider must retain verification of each PCA's qualifications, training, orientation, and in-service (certificates or recorded training details) and nurse-aide-registry search results where applicable.(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 3The provider must ensure each PCA completes six hours of ODA-approved in-service training every twelve months (excluding agency/program orientation), per section 173.525 of the Revised Code.(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 4A provider may allow a person to serve as a PCA only if the person meets one of the listed qualifications (STNA, Medicare home health aide, one year supervised experience plus competency evaluation, vocational program, or a 30-hour training and competency evaluation program covering the listed subjects).(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 5The PCA must receive supervision from an RN or LPN under the direction of an RN during all hours PCAs are scheduled to work.(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 6The PCA supervisor must conduct at least two in-person visits per year (the remaining subsequent visits may be by telephone or video).(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 7The provider must maintain a back-up plan for providing personal care when no PCA or PCA supervisor is available, and retain the mandatory service-verification reporting items (date, arrival/departure times, activities, PCA and individual identifiers) for each episode.(Rule 173-39-02.11 | ODA provider certification: personal care)
  • 8The PCA supervisor must conduct an initial in-person visit to develop a written activity plan, then visit at least once every sixty days to evaluate compliance, satisfaction, and performance.(Rule 173-39-02.11 | ODA provider certification: personal care)

Applies to: personal care

Sets ODA certification requirements for agency and participant-directed personal care providers under PASSPORT, including PCA qualifications, orientation, in-service training, supervisor visits, and service verification.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.