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175 NAC 14-006.06 — Standards of Operation, Care, and Treatment: Complaints/Grievances
NebraskaregulationNebraska Department of Health and Human Services· effective 2008-08-10
What this rule requires your agency to do
- 1The agency must maintain a procedure for submission of complaints/grievances that is made available to patients or designees (14-006.06(1)).(175 NAC 14-006.06 — Standards of Operation, Care, and Treatment: Complaints/Grievances)
- 2The agency must establish time frames and procedures for review of complaints/grievances and provision of a response (14-006.06(2)).(175 NAC 14-006.06 — Standards of Operation, Care, and Treatment: Complaints/Grievances)
- 3The agency must use information from complaints/grievances and responses to improve the quality of patient care and treatment (14-006.06(3)).(175 NAC 14-006.06 — Standards of Operation, Care, and Treatment: Complaints/Grievances)
- 4The agency must establish and implement a process that promptly addresses complaints/grievances filed by patients/designees (14-006.06).(175 NAC 14-006.06 — Standards of Operation, Care, and Treatment: Complaints/Grievances)
Applies to: personal care
Requires each home health agency to establish and implement a process that promptly addresses complaints and grievances filed by patients or designees, including an available submission procedure, defined review time frames and response procedures, and use of complaint data to improve care quality. Framework topic: Patient Rights and Grievance Handling.
Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.