LAC 48:I.5053 — Provider Responsibilities: Staffing and Abuse/Neglect Reporting (HCBS Providers Licensing Standards)

What this rule requires your agency to do

• 1The provider shall establish policies and procedures for reporting abuse, neglect, extortion, or exploitation of clients pursuant to R.S. 15:1504-1505, R.S. 40:2009.20, and subsequently enacted laws, and shall ensure staff comply (§I-5053.E).(LAC 48:I.5053 — Provider Responsibilities: Staffing and Abuse/Neglect Reporting (HCBS Providers Licensing Standards))
• 2The provider shall inform each client of its published telephone number, in writing and by any other readily understood method, upon admission, at least once per year after admission, and whenever the published number changes (§I-5053.D.1-3).(LAC 48:I.5053 — Provider Responsibilities: Staffing and Abuse/Neglect Reporting (HCBS Providers Licensing Standards))
• 3Staff shall have sufficient communication and language skills to perform their duties and interact effectively with clients and other staff (§I-5053.C).(LAC 48:I.5053 — Provider Responsibilities: Staffing and Abuse/Neglect Reporting (HCBS Providers Licensing Standards))
• 4The provider shall return all client calls to its published telephone number within one business day (§I-5053.D).(LAC 48:I.5053 — Provider Responsibilities: Staffing and Abuse/Neglect Reporting (HCBS Providers Licensing Standards))
• 5The HCBS provider shall have qualified staff sufficient in number to meet the needs of each client as specified in the ISP and to respond in emergency situations, and shall employ or contract additional staff as necessary to ensure proper care and adequate provision of services (§I-5053.A-B).(LAC 48:I.5053 — Provider Responsibilities: Staffing and Abuse/Neglect Reporting (HCBS Providers Licensing Standards))