LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies)

What this rule requires your agency to do

• 1The agency shall advise the patient of the state toll-free home health hot line (contact, hours, purpose) and of the names/addresses/phone numbers of the area agency on aging, center for independent living, protection and advocacy agency, aging and disability resource center, and quality improvement organization (§I-9125.A.9-10).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 2The agency shall ensure the patient's property and person are treated with respect and that the patient is free from verbal, mental, sexual, and physical abuse, injuries of unknown source, neglect, and misappropriation of property (§I-9125.A.1-2).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 3The agency shall maintain a confidential clinical record and ensure the patient receives all services outlined in the plan of care (§I-9125.A.5-6).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 4The agency shall give the patient proper written advance notice before furnishing a service it believes may be non-covered, or before reducing or terminating ongoing care (§I-9125.A.8).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 5The agency shall advise the patient orally and in writing of expected Medicare/Medicaid/other program payment, charges not covered, charges payable before care, and any changes to that information in advance of the next home health visit (§I-9125.A.7).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 6The agency shall inform the patient or representative of the patient's rights in a language and manner the individual understands, and shall protect and promote the exercise of those rights (§I-9125.A).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 7The agency shall ensure the patient is free from discrimination or reprisal for exercising rights or voicing grievances and is informed of the right to access auxiliary aids and language services and how to access them (§I-9125.A.11-12).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))
• 8The agency shall allow the patient to make complaints regarding treatment, care, or lack of respect, and shall ensure the patient can participate in, be informed about, and consent to or refuse care, including assessments, the plan of care, disciplines, frequency of visits, and expected outcomes (§I-9125.A.3-4).(LAC 48:I.9125 — Patient Rights (Minimum Standards for Home Health Agencies))