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WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care)

WashingtonregulationWashington State Department of Health· effective 2018-04-06

What this rule requires your agency to do

  • 1At the time of admission the agency must provide each client, designated family member, or legal representative with a written bill of rights (WAC 246-335-435).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))
  • 2The bill of rights must include the name of the individual responsible for supervising the client's care and how to contact that individual (WAC 246-335-435(7)).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))
  • 3The bill of rights must affirm the right to be cared for by appropriately trained or credentialed personnel, contractors and volunteers with coordination of services (WAC 246-335-435(2)).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))
  • 4The bill of rights must describe the agency's complaint process and provide the department's complaint hotline number and the DSHS end harm hotline number (WAC 246-335-435(17)-(19)).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))
  • 5The bill of rights must inform the client of charges for services, expected payment sources, and charges the client may be responsible for paying (WAC 246-335-435(12)).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))
  • 6The agency must provide a fully itemized billing statement upon request, including the date of each service and the charge (managed care plan services excepted) (WAC 246-335-435(13)).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))
  • 7The home care agency must ensure that client rights under this section are implemented and updated as appropriate (WAC 246-335-435(20)).(WAC 246-335-435 — Bill of rights (In-Home Services Agencies — Home Care))

Applies to: home care agencies (in-home services agency licensees)

Requires home care agencies to provide each client at admission a written bill of rights covering quality of care, participation in the plan of care, freedom from abuse, billing disclosure, complaint processes, and hotline numbers, and to implement and update those rights.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.