OAC 310:662-3-2 — Client rights and responsibilities

What this rule requires your agency to do

• 1The statement must explain the agency's grievance procedure and the client's right to register a grievance without reprisal or discrimination (b)(7).(OAC 310:662-3-2 — Client rights and responsibilities)
• 2The statement must describe available services, unit charges, and the billing process; changes in fees or billing must be given to the client orally and in writing no later than 30 calendar days from when the agency becomes aware of the change; unit charge information must be disclosed even if paid by a third party (b)(1).(OAC 310:662-3-2 — Client rights and responsibilities)
• 3The statement must explain confidential treatment of all client information and the requirement for written consent to release information to persons not otherwise authorized by law (b)(5).(OAC 310:662-3-2 — Client rights and responsibilities)
• 4The statement must advise the client/representative of the right to be advised in advance of any change in the plan of care (b)(3).(OAC 310:662-3-2 — Client rights and responsibilities)
• 5The statement must inform the client/representative that a complaint may be directed to the Oklahoma State Department of Health, 1000 N.E. Tenth, Oklahoma City, Oklahoma 73117-1299 (b)(8).(OAC 310:662-3-2 — Client rights and responsibilities)
• 6The statement must inform the client/representative of the right to participate in care planning, the disciplines furnishing care, proposed frequency of visits/hours, and the title and contact method for the person supervising care (b)(2).(OAC 310:662-3-2 — Client rights and responsibilities)
• 7The agency must have a written statement of clients' rights and responsibilities that is made available and explained to each client or representative, provided verbally and in writing before or at admission, and documented in the client's record (a).(OAC 310:662-3-2 — Client rights and responsibilities)