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55 Pa. Code § 52.18 - Complaint management

PennsylvaniaregulationPennsylvania DHS Office of Long-Term Living (OLTL)

What this rule requires your agency to do

  • 1The provider must review the complaint system at least quarterly to analyze resolved/unresolved complaints and those referred to the Department, and develop a QMP when unresolved complaints exceed resolved ones.(55 Pa. Code § 52.18 - Complaint management)
  • 2The provider must implement a system to record, respond to, and resolve participant complaints, capturing the participant name, nature of complaint, date, provider actions, and participant satisfaction.(55 Pa. Code § 52.18 - Complaint management)

Applies to: cross-cutting

Requires OLTL HCBS waiver providers to operate and quarterly-review a participant complaint system with specified content.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.