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Home Care Agency Updates: Recruitment Offices and Remote Operations (DAL DHCBS 21-07)
New Yorksub_regulatoryNYSDOH Division of Home and Community Based Services
What this rule requires your agency to do
- 1Agencies working remotely must notify their Regional Office with contact information, develop written remote-work policies protecting patient information, and ensure staff availability at the certified office location during a Department survey.(Home Care Agency Updates: Recruitment Offices and Remote Operations (DAL DHCBS 21-07))
- 2LHCSAs must notify the department in writing of any proposed change in address or office site location at least 10 days prior to the change (10 NYCRR 765-2.2(d)).(Home Care Agency Updates: Recruitment Offices and Remote Operations (DAL DHCBS 21-07))
- 3At least 10 days prior to opening any additional office (including recruitment/satellite offices), the LHCSA must submit a written approval request to its Regional Office Program Manager with purpose, a signed attestation that no services will be provided and no records stored there, and acknowledgement of DOH's right to inspect.(Home Care Agency Updates: Recruitment Offices and Remote Operations (DAL DHCBS 21-07))
Applies to: cross-cutting
Sets expectations for LHCSA recruitment/satellite offices and remote operations, including advance-notice and approval requirements.
Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.