WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care)

What this rule requires your agency to do

• 1The supervisor must ensure supervision of all client care by personnel and volunteers, evaluation of contractor services, compliance with the plan of care, and that workers observe, recognize, and report changes in client condition (WAC 246-335-445(5)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))
• 2Each home care agency worker must review the plan of care and any additional written instructions before providing services and whenever the plan of care changes (WAC 246-335-445(5)(h)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))
• 3The supervisor or designee must be available during all hours of client care (WAC 246-335-445(4)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))
• 4The licensee shall ensure the supervisor and designated alternate complete a minimum of ten hours of documented training annually, maintained in personnel files (WAC 246-335-445(3)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))
• 5The licensee must employ a supervisor of direct care services (WAC 246-335-445(1)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))
• 6The supervisor must designate in writing a similarly qualified alternate to act in the supervisor's absence (WAC 246-335-445(2)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))
• 7The supervisor must conduct and document client contact by phone or visit every six months to evaluate compliance with the plan of care and assess client satisfaction (WAC 246-335-445(6)).(WAC 246-335-445 — Supervision of home care services (In-Home Services Agencies — Home Care))