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NMAC 8.370.22.38 — POLICIES AND PROCEDURES
New MexicoregulationNew Mexico Health Care Authority· effective 2024-07-01
What this rule requires your agency to do
- 1Maintain written policies and procedures for the scope of services offered and for providing services through arrangement or contract with individuals or agencies (A, B).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 2Maintain written job descriptions for all categories of personnel and written personnel policies (D, E).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 3Maintain written policies and procedures for admission and discharge (C).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 4Maintain written policies and procedures for the quality improvement program (I).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 5Maintain written policies and procedures for complaints and grievances, including timely resolution (J).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 6Maintain written policies and procedures for staff training (F).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 7Maintain written emergency and after-normal-business-hour care policies/procedures (G).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
- 8Maintain written policies for preparation, safeguarding, and release of information from patient/client records (H).(NMAC 8.370.22.38 — POLICIES AND PROCEDURES)
Applies to: personal care
Requires each licensed agency to maintain written policies and procedures covering a defined set of operational areas, including scope of services, admission and discharge, personnel policies, staff training, emergency care, records handling, quality improvement, and complaints and grievances. Framework topic: Policies and Procedures.
Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.