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Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients

NevadaregulationNevada Division of Public and Behavioral Health (DPBH), Bureau of Health Care Quality and Compliance (HCQC) / State Board of Health· effective 2008-01-30

What this rule requires your agency to do

  • 1The agency must provide each client, upon request, information concerning the policies and procedures of the agency. (NAC 449.398(5)(f))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 2The agency must comply with the patient-rights provisions of NRS 449.700 to 449.730, inclusive. (NAC 449.398(3))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 3The agency must allow each client to participate in the development of the service plan and provide the client explanations and copies of the plan. (NAC 449.398(5)(b))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 4The agency must provide each client the telephone number of the Bureau that may be contacted for complaints and notice of the Division's authority to examine client records. (NAC 449.398(5)(c)-(d))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 5The agency must provide each client a written description of the client's rights upon initiation of the service plan and maintain a signed receipt of that description in the client's record. (NAC 449.398(4))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 6The agency must establish a grievance procedure, notify the administrator of complaints, and the administrator (or designee) must promptly investigate each complaint and inform the client of the action taken. (NAC 449.398(2))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 7The agency must ensure each client receives considerate and respectful care that recognizes the inherent worth and dignity of the client. (NAC 449.398(5)(a))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)
  • 8The agency's administrator must ensure that each client is able to speak with a person who advocates for the rights of clients and is not prohibited from doing so. (NAC 449.398(1))(Nev. Admin. Code § 449.398 - Rights of clients: Duties of administrator; provision of written description to clients)

Applies to: Agencies to provide personal care services in the home (personal care agencies) licensed under NAC/NRS Chapter 449

NAC 449.398 establishes the rights of clients served by a Nevada agency providing personal care services in the home. It requires the administrator to protect clients' access to rights advocates, establish and act on a grievance procedure, comply with the patient-rights statutes (NRS 449.700-449.730), and provide each client a written description of their rights upon initiation of the service plan. It enumerates specific client rights including considerate and respectful care, participation in service-plan development, and access to the Bureau's complaint phone number.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.