KAR 28-51-111 — Patients' and clients' bill of rights

What this rule requires your agency to do

• 1The bill of rights must guarantee the right to voice grievances and suggest changes without fear of reprisal or discrimination (subsection (a)(10)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 2Each governing body must establish a bill of rights equally applicable to all patients and clients that includes rights to choose and communicate with providers, participate in the plan of care, and receive services without discrimination as to race, color, creed, sex, or national origin (subsection (a)(1)-(3)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 3For patients, the bill of rights must additionally guarantee the right to informed-consent information (diagnosis, prognosis, treatment, alternatives, risks), the right to refuse services with disclosure of health consequences, and advance notice of the services and visit frequency proposed (subsection (b)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 4The bill of rights must guarantee reasonable continuity of care, advance notice of any change in the plan of care before it is made, and referral to another agency if services are denied (subsection (a)(5), (6), (9)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 5The bill of rights must guarantee confidentiality of all records/communications/personal information and the right to review health records unless medically contraindicated by the ordering practitioner (subsection (a)(7), (8)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 6The bill of rights must guarantee freedom from verbal, physical, and psychological abuse, treatment with dignity, respect for property, and freedom from restraints in the home setting (subsection (a)(12), (13), (15)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 7The bill of rights must advise the patient/client in writing of the department's toll-free complaint telephone number (subsection (a)(14)).(KAR 28-51-111 — Patients' and clients' bill of rights)
• 8The bill of rights must guarantee full advance disclosure of agency policies, charges, third-party payment eligibility, and the extent of patient/client out-of-pocket payment before care is received (subsection (a)(11)).(KAR 28-51-111 — Patients' and clients' bill of rights)