26 TAC 558.250 — Agency Investigations

What this rule requires your agency to do

• 1Complete the investigation and documentation within 30 days after receiving a complaint or ANE report, unless the agency has and documents reasonable cause for delay (subsec. (d)).(26 TAC 558.250 — Agency Investigations)
• 2Complete an HHSC Provider Investigation Report form containing all specified elements (incident date, victim name/age, alleged perpetrator, witnesses, allegation, injury/adverse effect, assessments, treatment, investigation summary, and action taken) (subsec. (b)(2)).(26 TAC 558.250 — Agency Investigations)
• 3Investigate complaints from a client, family/guardian, or health care provider about care furnished, care the agency failed to furnish, or lack of respect for the client's property (subsec. (c)(1)).(26 TAC 558.250 — Agency Investigations)
• 4Document receipt of a complaint and initiate a complaint investigation within 10 days of receipt, and document all components of the investigation (subsec. (c)(2)).(26 TAC 558.250 — Agency Investigations)
• 5Adopt and enforce a written policy for investigating complaints and reports of abuse, neglect, and exploitation that meets the requirements of this section (subsec. (a)).(26 TAC 558.250 — Agency Investigations)
• 6Send the completed HHSC Provider Investigation Report form to the HHSC Complaint Intake Unit no later than the 10th day after reporting the act to DFPS and HHSC (subsec. (b)(3)).(26 TAC 558.250 — Agency Investigations)
• 7Do not retaliate against a person for filing a complaint, presenting a grievance, or providing good-faith information about the agency's services (subsec. (e)).(26 TAC 558.250 — Agency Investigations)
• 8Immediately upon witnessing the act or receiving the allegation, initiate an investigation of known and alleged acts of ANE by agency employees, including volunteers and contractors (subsec. (b)(1)).(26 TAC 558.250 — Agency Investigations)