Find & Ask › New Mexico › this rule
NMAC 8.370.22.40 — COMPLAINTS
New MexicoregulationNew Mexico Health Care Authority· effective 2024-07-01
What this rule requires your agency to do
- 1Document both the existence of the complaint and the resolution of the complaint (single provision).(NMAC 8.370.22.40 — COMPLAINTS)
- 2Initiate the investigation of a complaint within three working days (single provision).(NMAC 8.370.22.40 — COMPLAINTS)
- 3Investigate complaints made by a patient/client, caregiver, or guardian regarding treatment or care, or regarding lack of respect for the patient/client's property (single provision).(NMAC 8.370.22.40 — COMPLAINTS)
Applies to: personal care
Requires the home health agency to investigate complaints made by a patient/client, caregiver, or guardian regarding treatment, care, or lack of respect for the patient/client's property. The agency must document both the existence and resolution of each complaint and must initiate its investigation within three working days. Framework topic: Complaints / Grievances.
Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.