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N.H. Admin. Code § He-P 809.11 & 809.14 - Complaints and Duties of Licensees (Home Health Care Providers)

New HampshireregulationNew Hampshire Department of Health and Human Services, Office of Legal and Regulatory Services, Health Facilities Administration

What this rule requires your agency to do

  • 1The provider must maintain a written complaint procedure that informs clients how and where they may file a complaint about the agency. (He-P 809.14)(N.H. Admin. Code § He-P 809.11 & 809.14 - Complaints and Duties of Licensees (Home Health Care Providers))
  • 2The provider must cooperate with the Department's complaint investigation, including responding to requests for additional information and permitting review of relevant records. (He-P 809.11)(N.H. Admin. Code § He-P 809.11 & 809.14 - Complaints and Duties of Licensees (Home Health Care Providers))
  • 3When a complaint investigation identifies non-compliance, the provider must submit a Plan of Correction to the Department as required. (He-P 809.11)(N.H. Admin. Code § He-P 809.11 & 809.14 - Complaints and Duties of Licensees (Home Health Care Providers))
  • 4The provider must post a copy of its complaint procedure in a public area, including a statement that complaints may be submitted in writing to the DHHS Office of Legal and Regulatory Services, Health Facilities Administration, 129 Pleasant Street, Concord, NH 03301, or by calling 1-800-852-3345. (He-P 809.14)(N.H. Admin. Code § He-P 809.11 & 809.14 - Complaints and Duties of Licensees (Home Health Care Providers))

Applies to: home health / home care / personal care agencies licensed as Home Health Care Providers (HHCP) under RSA 151 and He-P 809

He-P 809 governs licensed Home Health Care Providers in New Hampshire. He-P 809.14 requires the licensee to establish and publicly post a complaint procedure and to make clients aware of their right to complain to the state, while He-P 809.11 sets out how the Department investigates complaints and obligates the provider to cooperate and, where non-compliance is found, to submit a Plan of Correction.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.