Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS

What this rule requires your agency to do

• 1On terminating a service plan for a client who still needs services, provider must give written notice of termination including effective date, reason, ombudsman advocacy contact (age 18+), a list of local licensed providers, a coordinated-transfer statement, and a provider contact (subd. 10).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 2Provider must maintain a written complaint policy and system (non-retaliation, reasonable accommodations), document and retain each complaint record for at least 2 years available to the commissioner, give clients written complaint notice, and have a written disaster/emergency preparedness plan with staff orientation and training (subds. 11-12).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 3For comprehensive home care, a registered nurse (or appropriate licensed health professional) must complete an in-person initial assessment within 5 days of first service, reassessment in-home within 14 days, and ongoing reassessment at least every 90 days (subd. 8).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 4Provider must finalize a written service plan within 14 days of first service, authenticated by provider and client, containing the required elements including a contingency plan, revise it as needed, enter it in the record, implement all planned services, and inform staff of the current plan (subd. 9).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 5For basic home care, an individualized initial review at the client's residence must be completed within 30 days of first service; ongoing monitoring/review at least every 90 days (subd. 7).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 6Before services begin, provider must give a written statement identifying whether it holds a basic or comprehensive license, which services it may provide, and which it cannot, and obtain written acknowledgment or document why not (subd. 3).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 7Provider must give the client/representative written notice of the 144A.44 bill of rights before services begin, make reasonable efforts to do so in a language they understand, and obtain and retain written acknowledgment of receipt (or document why not) (subd. 1).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)
• 8Provider may not accept a client unless it has staff sufficient in qualifications, competency, and numbers to deliver the planned services within its scope (subd. 4).(Minn. Stat. 144A.4791 — HOME CARE PROVIDER RESPONSIBILITIES WITH RESPECT TO CLIENTS)