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WAC 246-335-455 — Quality improvement program (In-Home Services Agencies — Home Care)
WashingtonregulationWashington State Department of Health· effective 2018-04-06
What this rule requires your agency to do
- 1Include a method to identify, monitor, evaluate, and correct problems identified by clients, families, personnel, contractors, or volunteers (subsec. (2)).(WAC 246-335-455 — Quality improvement program (In-Home Services Agencies — Home Care))
- 2Develop and operationalize a quality improvement program to ensure the quality of care and services provided throughout all approved service areas (opening clause).(WAC 246-335-455 — Quality improvement program (In-Home Services Agencies — Home Care))
- 3Include a complaint process with a procedure for the receipt, investigation, and disposition of complaints regarding services provided (subsec. (1)).(WAC 246-335-455 — Quality improvement program (In-Home Services Agencies — Home Care))
- 4Include a system to assess client satisfaction with the overall services provided by the agency (subsec. (3)).(WAC 246-335-455 — Quality improvement program (In-Home Services Agencies — Home Care))
Applies to: personal care
Requires every home care licensee to develop and operationalize a quality improvement program including a complaint process, a problem identification/correction method, and a client satisfaction assessment system. Framework topic: QAPI / Complaints.
Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.