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HAR §11-700-8 — Policies and Procedures

HawaiiregulationHawaii Department of Health· effective 2018-08-01

What this rule requires your agency to do

  • 1Maintain client records including a record for each client and procedures for staff to document services rendered to each client (§11-700-8(5)).(HAR §11-700-8 — Policies and Procedures)
  • 2Establish that services provided are specified under the service plan and regularly reviewed by the supervisor (§11-700-8(3)).(HAR §11-700-8 — Policies and Procedures)
  • 3Establish that the supervisor and all staff become familiar with and follow the service plan (§11-700-8(4)).(HAR §11-700-8 — Policies and Procedures)
  • 4Adopt provisions prohibiting discrimination against any prospective or current client based on race, sex (including gender identity or expression), sexual orientation, color, religion, ethnicity, country of origin, gender, or marital status in receiving home care services in the agency's geographic area (§11-700-8(2)).(HAR §11-700-8 — Policies and Procedures)
  • 5Maintain policies and procedures stating the scope of services offered, the conditions under which they are offered, and the geographic coverage (§11-700-8(1)).(HAR §11-700-8 — Policies and Procedures)
  • 6Provide an orientation program for all personnel rendering services on the agency's policies and procedures, and a continuous in-service education program (§11-700-8(6)).(HAR §11-700-8 — Policies and Procedures)

Applies to: personal care

Requires a home care agency to maintain policies and procedures covering scope of services, non-discrimination in client acceptance, service-plan-based delivery and supervisor review, staff familiarity with the plan, client-record content and maintenance, and an orientation plus continuous in-service education program for personnel. Framework topic: Policies, Procedures & Governance.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.