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OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies)

OregonregulationOregon Health Authority, Public Health Division

What this rule requires your agency to do

  • 1The agency must provide written notice of the procedures for filing grievances with the agency and the Division, including contact information, and notify clients that the Division may examine client records. (OAR 333-536-0060(2))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 2The agency must provide written 30-day notice of service termination specifying the reasons, except for immediate notice when staff or client safety cannot be ensured or 48-hour written notice for non-payment. (OAR 333-536-0060(1)(m))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 3The agency must maintain client records confidentially, provide the client access to their records, and give written notice of service charges before care begins. (OAR 333-536-0060(1)(j)-(l))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 4The agency must ensure clients are free from physical and chemical restraints. (OAR 333-536-0060(1)(f))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 5The agency must allow clients to voice grievances or complaints regarding services without discrimination or reprisal, and must not discriminate based on race, color, national origin, gender, sexual orientation, or religion. (OAR 333-536-0060(1)(g)-(h))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 6The agency must protect clients from neglect of care and from verbal, mental, emotional, physical, and sexual abuse, and from financial exploitation. (OAR 333-536-0060(1)(d)-(e))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 7The agency (owners and administrators) must ensure recognition and protection of client rights, including the right to be treated with dignity and respect and freedom from theft, damage, or misuse of personal property. (OAR 333-536-0060(1)(a)-(b))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))
  • 8The agency must give the client the informed choice and opportunity to select or refuse service and allow the client to participate in service planning and any changes to the service plan. (OAR 333-536-0060(1)(c),(i))(OAR 333-536-0060 - Clients' Rights (In-Home Care Agencies))

Applies to: home care / in-home care

Oregon's In-Home Care Agency rules (OAR ch. 333, div. 536) require agency owners and administrators to recognize and protect an enumerated set of client rights, provide written notice of grievance/complaint procedures, and give written notice of charges and termination of services.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.