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Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005)

LouisianasubregulatoryLouisiana Department of Health, Office of Aging and Adult Services (OAAS) / Office for Citizens with Developmental Disabilities (OCDD)· effective 2023-10-27

What this rule requires your agency to do

  • 1Supporting documentation for all manual entries must include at minimum date, exact clock in/out, location, service type, printed name of participant, worker's printed name/signature/date, and supervisor/designee signature and date; verbal confirmation of a worker's time is not acceptable (Documentation Requirements, pp. 5-6).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 2OAAS and OCDD in-home personal care attendant providers (among listed service types) must utilize an EVV system — either the state-sponsored LaSRS or a third-party system that has met the integration requirements (Overview / provider list, pp. 1-2).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 3Providers using a third-party EVV system must ensure it electronically captures the required data elements and complies with the "Attestation for Providers Utilizing Their Own EVV System"; otherwise LDH will require use of the state system (Requirements for Third Party EVV Systems, p. 6).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 4Providers of in-home services must meet the 80% EVV utilization threshold; units for manual/edited entries above the 20% allowance are blocked, with a 90-day rolling lookback used to determine compliance (Utilization Thresholds, pp. 4-5).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 5Providers must train staff on EVV policies and maintain a signed attestation that workers have read and understand all EVV requirements (Provider Policy Requirements, p. 3).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 6Where there is limited or no internet connectivity at a service location, the provider's supervisor/designee (not the worker) must physically complete the LaSRS Connectivity Test form at the location and upload it; the form expires after one year and must be renewed by another on-site check (Connectivity Test Form Process, pp. 3-4).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 7Providers must develop and maintain written internal EVV policies covering clock in/out requirements, password-sharing prohibition, editing guidelines, manual-entry documentation, attestations, access termination, and compliance monitoring (Provider Policy Requirements, pp. 2-3).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))
  • 8All manual entries must record participant name, service delivered, date and exact arrival/departure times, location (home/other), worker, and the specific reason for the manual entry (Documentation Requirements for Manual Entries, p. 5).(Electronic Visit Verification (EVV) Policy and Procedures, OAAS-ADM-23-001 (Revised October 27, 2023; Replaces August 18, 2023 Issuance OCDD-A-23-005))

Applies to: HCBS providers and other in-home/center-based Medicaid service providers required to use EVV

Sets Louisiana's EVV operating requirements — mandatory use of LaSRS or an integrated third-party system, provider internal EVV policies and staff attestations, the connectivity-test process, the 80% EVV utilization threshold with 90-day rolling lookback, and documentation rules for manual and edited entries.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.