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S.C. Dept. of Health and Human Services HCBS Personal Care Provider Manual - Electronic Visit Verification (EVV) Requirements

South Carolinasub-regulatorySouth Carolina Department of Health and Human Services (SCDHHS)· effective 2025-07-01

What this rule requires your agency to do

  • 1The provider must adhere to all EVV System and Phoenix policies and procedures as set out in the Phoenix EVV Provider User Guidelines, accessing EVV through the Phoenix Provider Portal. (Personal Care Scope, EVV Requirements (eff. 7-1-25))(S.C. Dept. of Health and Human Services HCBS Personal Care Provider Manual - Electronic Visit Verification (EVV) Requirements)
  • 2The provider must document supervisory visits, including the initial visit, in the participant record and record them in the EVV System from the participant's home at the time of the visit. (Personal Care Scope, EVV Requirements (eff. 7-1-25))(S.C. Dept. of Health and Human Services HCBS Personal Care Provider Manual - Electronic Visit Verification (EVV) Requirements)
  • 3The provider must indicate on the EVV System website the reason a participant did not receive an authorized daily service, by the close of business the following week. (Personal Care Scope, EVV Requirements (eff. 7-1-25))(S.C. Dept. of Health and Human Services HCBS Personal Care Provider Manual - Electronic Visit Verification (EVV) Requirements)
  • 4The provider must document services provided by the personal care aide in the Electronic Visit Verification (EVV) System at check out. (Personal Care Scope, EVV Requirements (eff. 7-1-25))(S.C. Dept. of Health and Human Services HCBS Personal Care Provider Manual - Electronic Visit Verification (EVV) Requirements)
  • 5The provider agency must utilize the automated EVV systems mandated by SCDHHS to document and bill for the provision of personal care services. (Personal Care Scope, EVV Requirements (eff. 7-1-25))(S.C. Dept. of Health and Human Services HCBS Personal Care Provider Manual - Electronic Visit Verification (EVV) Requirements)

Applies to: personal care / home and community-based services

The SCDHHS HCBS Personal Care Provider Manual requires provider agencies to use the state-mandated automated/EVV systems (accessed via the Phoenix Provider Portal) to document and bill personal care services. Personal care aide services must be recorded in the EVV system at check-out, supervisory visits must be recorded in EVV from the participant's home at the time of the visit, and missed authorized visits must be reported in EVV with a reason by close of business the following week.

Regulatory information, not legal advice — always confirm against the cited official source. Verification reduces error; it does not certify compliance.